Privacy Policy

Effective Date: 11 August 2026

1. Information We Collect

We may collect the following categories of information:

• Name, company name, and job title
• Email address and phone number
• Billing and payment information
• IP address, browser type, and device information
• Website usage analytics and cookies
• API usage logs and communication service records
• Support requests, tickets, and correspondence

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our IT and communication services
• Process orders, invoices, and payments
• Deliver SMS, OTP, voice, and cloud communication services
• Respond to inquiries and provide customer support
• Improve website performance and user experience
• Monitor service security, reliability, and fraud prevention
• Send important service updates, notices, and transactional communications

3. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to understand visitor behavior, improve performance, remember user preferences, and enhance functionality. You can control or disable cookies through your browser settings.

4. Communication & Messaging Data

When you use our SMS gateway, OTP, or voice API services, we may process technical delivery information such as sender ID, destination number, delivery status, timestamps, routing information, and related metadata. We do not use customer message content for marketing purposes.

5. Data Sharing

We do not sell your personal information. We may share information with:

• Telecommunication carriers and messaging providers
• Cloud infrastructure and hosting partners
• Payment processors and financial institutions
• Professional advisors, auditors, or legal authorities when required by law
• Service providers assisting us in operating our business under confidentiality obligations

6. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal and service-related information only for as long as necessary to:

• Provide contracted services
• Comply with legal, regulatory, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain security, audit, and operational records

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information where legally permitted
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format where applicable

9. International Data Transfers

Because our services may involve global cloud infrastructure and international telecommunication networks, your information may be processed in countries outside your jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our services are intended for businesses and individuals who are legally capable of entering into binding agreements. We do not knowingly collect personal information from children under the age required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted on this page with a revised effective date.

13. Legal Basis for Processing

Depending on the nature of the service, we process personal information based on:

• Performance of a contract with you or your organization
• Compliance with legal and regulatory obligations
• Our legitimate business interests in providing secure and reliable services
• Your consent where required by applicable law